Update November 19: Facebook has still not reinstated my account, and they’ve had zero contact with me. I have a couple of friends looking into contacting some of the higher-ups. In the meantime, some very kind friends started a Facebook – Reactivate Mike Morrell’s Profile! group (on Facebook, of course!). I’m never sure how effective these kinds of groups are, but it’s a great gesture. By all means, join it if you’re so inclined. That’s probably how I’ll keep everyone updated. You can also keep up with me on Twitter @zoecarnate.
Update November 23: Still not back on Facebook, but we can connect via social spaces here.
Social networks: We depend on them for so much these days. When they work, we barely notice we’re using them, but when they fail us, they fail spectacularly. One of the weaknesses of the most popular social networks has been their high levels of automation, and dearth of ‘human touch.’ An impersonal robot running automatic protocols can make life quite difficult; an overworked human overseeing hundreds of appeals can do the same. I’ve learned both over the weekend as my Facebook account has been disabled, seemingly never to return.
Here’s the background: For over a year now, I’ve hovered at around 5,000 Facebook friends – 5,000 is Facebook’s cap. I’ve blogged about this difficulty before. Nearly a year ago, a strange thing happened: I was unable to request new friends (or add new Fan pages even), even though I hadn’t reached the 5,000-friend cap. However, I noticed that when someone added me, I could still accept their friend request. Whenever I had a new friend or family member join Facebook this past year, I had to write a rather awkward message to them telling them I’d really love to connect, and if they’d add me I could accept them. I even had to write my own grandmother this way!
So Saturday, I’d been tired of staring at about eight Suggested Friends suggestions – all for people I know in real-life. So one right after another, I sent them FB messages with this variation:
Hi Jim!
Our mutual friend XXXX recommended that we connect on Facebook, and I couldn’t agree more…unfortunately, Facebook has blocked me from adding any more friends – because I’m so close to their 5,000-friend cap, I suppose. But! I can accept friend requests that come my way, so if you’re so inclined add me & I’ll approve.
Talk to you soon,
I sent seven of these, and on the eighth I got a warning message from Facebook telling me to slow down – that I might be sending some kind of spammy repeat message. Okay, I thought. Well this is the last one anyway. So I hit ’send’ on the eighth, and got a Captcha code. I filled it out to verify that yes, I was indeed a human, and sent it, thinking nothing more of it. ‘Till ten minutes later when I tried to find a friend’s wedding photos online, and Facebook prompted me to login. That’s strange, I thought. I was already logged in. Then I received the words:
Facebook Login Account Disabled Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
You’re dang straight I had concerns! (Ego, Dom Anthony DeMello would tell me, ego. Why do you care so much about this Facebook account anyway? “You’ve obviously never had a Facebook account!” I tell Father Anthony, ideationally.) So I wrote the nice people at Facebook, figuring I’d set the record straight. I wasn’t one of their horrible spammers, or sales pimps. I wasn’t misusing anything – just trying to get in touch with people whom I should’ve been able to Friend request to begin with, were their system not already broken. So here’s what I said:
———- Forwarded message ———-
From: Michael Morrell <z——-@gmail.com>
Date: Sat, Nov 14, 2009 at 8:34 AM
Subject: My Account Was Disabled By Mistake – facebook.com/zoecarnate
To: disabled@facebook.comHi there,
I’m writing you pursuant to http://www.facebook.com/help.php?page=45 because my account was disabled by mistake. I did not violate Facebook’s terms of use, nor was I using FB to promote a business or service.
Here’s exactly what happened: I am close to your 5,000 friends cap. I have 4,494 friends, to be exact. I had about eight friends who were suggested to me to connect with on Facebook, but for some reason your system hasn’t allowed me to add any new friends (or even become a Fan of any new pages) for nearly a year. So I messaged this eight people, suggesting that if they wanted to connect with me on FB, that they’d have to add me – for some reason, I can approve requests, even though I can’t initiate them.
I think this action tripped up your system because a.) I sent the eight or so messages one right after the other, and b.) I have links in my signature line? That’s my best guess. Anyway, I have been on here since 2007, am not a spammer, and would appreciate being reinstated. : )
Thanks,
Mike
Pretty straightforward, eh? You’d think if such a message actually got read by a real-live human being, it’d get handled nicely, right? Alas, things are rarely so simple are they? Here’s the response I received earlier this evening:
———- Forwarded message ———-
From: The Facebook Team <info+dm2mi0p@facebook.com>
Date: Sun, Nov 15, 2009 at 6:06 PM
Subject: Re: My Account Was Disabled By Mistake – facebook.com/zoecarnate
To: z——@gmail.comHi Mike,
Facebook aspires to be an environment where people can interact safely with their friends and people they know. Accordingly, we expect accounts to reflect mainly your “real-world contacts.” We do not endorse contacting strangers through unsolicited friend requests as they may be considered annoying or abusive.
To prevent this type of behavior, Facebook has limits in place that restrict the rate at which you can use certain features on the site. Your account was disabled because Facebook determined that you were going too fast when sending friend requests, despite being warned to slow down, or because your friend requests were being rejected at a high rate.
After further review of your account, we have determined that you violated our Statement of Rights and Responsibilities by misusing our site features to harass other users. We will not be able to reactivate your account for any reason. This decision is final.
Thanks for your understanding,
Marissa
User Operations
Nope…sorry. No understanding granted. I wrote Marissa back:
———- Forwarded message ———-
From: Michael Morrell <z—–@gmail.com>
Date: Sun, Nov 15, 2009 at 6:13 PM
Subject: Re: My Account Was Disabled By Mistake – facebook.com/zoecarnate
To: The Facebook Team <info+dm2mi0p@facebook.com>, disabled@facebook.comI’m sorry, Marissa – I must not have made myself clear. I know all of the people who were recommended by our mutual friends – I know them in real life. David T. is a family friend from church. James Rutz is a fellow author friend. And so on. All of these people are those whom I know. The disabling was triggered by my sending the emails to these folks too quickly.
I have been a FB member in good standing since 2007; I’ve already had dozens of people ask what happened to me. This is how I keep up with many friends, relatives, and colleagues; please reconsider.
Thank you,
Mike
Marissa replied, within the hour, with a combination of the verbatim text from before and a repeated denial of appeal. Now I feel like I am talking to a robot:
———- Forwarded message ———-
From: The Facebook Team <info+dm2mi0p@facebook.com>
Date: Sun, Nov 15, 2009 at 7:24 PM
Subject: Re: My Account Was Disabled By Mistake – facebook.com/zoecarnate
To: z——@gmail.comHi Mike,
Your account was disabled because you exceeded Facebook’s limits on multiple occasions, despite having been warned to slow down. Upon further review of your site activity, we have determined that you were in violation of our Statement of Rights and Responsibilities.
One of Facebook’s main priorities is the comfort and safety of our users. Accordingly, Facebook does not endorse unsolicited contact with strangers as it may be considered annoying or abusive. It is especially prohibited when large groups of users who share similar physical characteristics are targeted for this type of behavior.
Unfortunately, your account has been permanently disabled. We will not be able to reactivate it for any reason, nor will we provide further explanation of your violation or the systems we have in place. This decision is absolutely final.
Thanks for your understanding,
Marissa
User Operations
Ah, the ‘multiple occasions.’ That’s right. In early 2008 – just a few months into having my account – I had uploaded a .csv file of my email address book into their FriendFinder feature to see who I already knew on Facebook. At the time, I had 10,000 people in my email address book – friends, family members, clients, and others whom I’d emailed with over the years. I’d only uploaded a fourth of my address book, which yielded 300 of my peeps who were on Facebook. I added them, and was booted. Once again, because The System had determined that I was adding people ‘too fast’ – even though I was using their own service to do so. After lengthy correspondence with them, they reinstated my account.
And now here we are, seemingly in the same spot all over again. I’m left with several options:
- I could rebuild my Facebook profile from scratch.
- I could forget about Facebook – screw it.
- I could try, once more, to get my Facebook profile back.
Here’s what I’m thinking about these options:
- It took me over a year to get in touch with all you lovely people to begin with; I don’t have the time or energy to do that again. Besides, my main strategy for rebooting would be to upload my .csv file again, which is now at 15,000 contacts! The Facebook robots surely wouldn’t like that; I’d be back at Square One with the constant spectre of account deactivation.
- This would certainly be satisfying in the short term. After all, I’m on Twitter, FriendFeed, LinkedIn, Missional Tribe, and more Ning networks than you can shake a stick at (including Steve Knight’s super-nice new one, the TransFORM network!); do I really need Facebook? In 2009? ‘Need’ is of course a relative term. And at the end of the day, the fact of the matter is I keep in touch with more people I’m connected with in more ways on Facebook than the above means. I share photos with people here in Raleigh, with family members all over; heck, I talk to my wife via Facebook, posting interesting links to her wall. And I get to talk to all of you on Facebook, more often than on this blog. I’ll post a link, and 20 to 100 of you will start weighing in on it. Sometimes that gets contentious, but most of the time we have some great conversations, don’t we? That’s why I heard from a couple dozen of you within hours of my profile getting disabled; some of you thought you’d pissed me off for good! But no. ‘Tis the robots. So yeah…I want to stay on FB. Which brings me to…
- I have a hunch that if you emailed Marissa and the Facebook team on my behalf – and they heard from enough of you – they’d realize that I’m not someone jumping on Facebook to hawk, well, male anatomy enhancers. Something simple. Here are the email addresses to send a brief email to, something like this:
Send to all of these email addresses: info@facebook.com, disabled@facebook.com, appeals@facebook.com, info+dm2mi0p@facebook.com
Subject line: Please Reactive Mike Morrell’s Facebook Profile
Hi Marissa,
My friend[/Facebook friend] Mike Morrell had his account (facebook.com/zoecarnate) disabled Saturday, and I think that’s a mistake. I am a [friend/fellow comic book reader/spiritual co-dreamer/client/activist/chia pet] with Mike and have always enjoyed hearing from him on Facebook because ____. If you could reinstate his account, I would appreciate it. He didn’t mean to trip up your system, honest.
Thank you.
Sincerely.
[You]
Tell ‘em something personal about why you like connecting with me on Facebook, if something particular comes to mind. (By all means, don’t waste more than fifteen seconds of your life trying to think about whether something does) Let ‘em know that, while I’m a hyperconnected rapscallion, I don’t spam people, I don’t sell widgets, and most of the time I just use Facebook like any other user does – except for those times when we have wild, animated conversations around links that I post. Hopefully if enough of you say a little something, Marissa and the other fine, overworked foks at Facebook will see the light and reactivate
Thanks so much…I’ll keep you updated on this very post.
I did it. Happy to do so.
I played down your terrorist activities just a smidge, though.
And, no … I don’t want to be taller (or was that bigger?!?).
Love you, Mike!
Shalom, Dena
Hey Mike,
I emailed them. Best of luck.
Tim
I told them you were a nice guy and not to mess with you or your father in law might hunt them down
Mike, I’m going to email that robot skank tomorrow.
I have also gotten the same message you got after sending the 8 messages or whatever it was. A few weeks ago, I tried to locate an old pen pal I had growing up who lived in Cairo, Egypt. I didn’t know what else to do other than look up her name and compare the photos, and I found several people who could’ve possibly been her. I wrote up a generic, quick message and sent it to all of them (or tried), but then started getting that message to the effect of “Hey, watch it. You’re sending too many messages to be a real person.” I thought that was ridiculous, but it never locked me out. ANYWAY, all that combined frustrates me, so I will be glad to email them. Good luck!
LOL Amy – I don’t think that Marissa is a robot or a skank – I’m sure she’s an upstanding young (human) lady. And I know they must deal with so many crazy spammers. I just wish they had protocols in place, or enough staff or what have you, to be able to discern the legit users from the p***s-pill pushers.
Email: Sent.
Done.
I did it Mike. Hope they fix this for you.
Kind of ironic that you’re a leader in online marketing and one of the top online marketing sites did this to you… This makes facebook look pretty silly.
Sorry to hear about this. I’ll be happy to help spread the word about this campaign or if you want to start from scratch.
Maybe you could set up a fan page for the time being? You may end up needing one anyway with so many contacts. I think Michael Hyatt manages all business contacts through a facebook fan page, so I think it could work if you explain what you’re up to.
did it too. hopefully it will work.
Mike, I sent the email too.
Still, don’t be too hard on facebook. Their attempts to moderate a spam-free community is what made them superior to Myspace who, after a day within creating a profile, would let users have 5 million friends. Hence, I no longer check my Myspace. Also, as an fyi, the same thing happened to my sister who is a big Mafia player on Facebook (an app that requires lots of activity) so she started a new profile only to have her old one reinstated a couple weeks later. So hang tight, I’m sure the facebook gods will smile upon you soon.
I just emailed them. good luck.
Mike,
Done. I have also publicized this via my own fb page.
mike,
i have all but walked away from “myspace” because of how google works – when we were redesigning ginkworld we had the mistake of leaving our google ad account active – during our testing, google emailed and said we were no longer allowed to use our google ad account – they took away our account, and just out right refused to give it back – and they took all the funds we would have had from the last payment.
welcome to the world of the new “bureaucrats” – people who write you and tell you “no” – with no way of appeal.
i say, “fb” be dammed
the transFORM network looks like it will be a better place – our friend steve hit the nail on the head 
Mike – that sucks. Didn’t the same thing happen with MySpace? I remember when I was building up my MySpace and Facebook accounts how careful I had to be – the second I got a warning from either site, I quit adding friends for a few days.
You might want to look at your 15,000 contacts to see how many of them are real contacts? And is there a way to only import those contacts who you suspect might be the ones who are most interested in joining facebook? I’ve gotten invites to join social networks from people I barely remember (or don’t even know) – I hit the delete button but oI wonder how many of those 15,000 contacts might have gotten cranky and instead of emailing you complained to Facebook. That would yield a very low percentage of complaints but if they call came at once, it might have tipped off Facebook.
Just thinking how to take whatever learnings form this and apply it to other social networks.
Can you create a facebook page if your account was disabled? If someone else creates it, can you access it?
I’m inclined to say bag it and go with Twitter and your other social networks. I sense Facebok is where mySpace was in 2006 – I used it to get the word out re: my book and it was effective but I could already see major signs this would be DOA. I kept my MySpace account but seldom access it.
Becky
I’m sorry, Becky, I wasn’t clear – I have no intention of inviting 15k people to join Facebook if they haven’t already. I mean using their Friend Finder procedure to identify people I know who are already on Facebook. But if I’ve learned one thing, it’s that it has to be done slooooowly.
And I’ve never invited friends en masse to Facebook, so I doubt a complaint originated from that angle. If anyone complained, it would have been someone who didn’t like my point of view on some links I was posting – but that’s hardly complaint-worthy, is it? No, this account deactivation happened within moments of having messaged just 8 people, whom I knew, to make a friend connection. It was solely because I did that too fast, and their automated system was triggered. But now they’re refusing to budge ‘on principle,’ because something similar (again, their fault) happened in early 2008 – thus I have a ‘record.’
I had a FB Page, but it was deleted with my account. Next time, I’ll name some other admins besides just me – lesson learned.
As one of your loyal minions, I’m in. I got this automated message back, as I’m sure everyone did:
“The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Statement of Rights and Responsibilities (http://www.facebook.com/terms.php) for more information.”
What’s with people thinking I can’t read?
Just to let them know I’m human, I replied in inimitable Ira fashion.
haha – just kidding!
Mike, I just sent an email to Marissa! Hope it helps! I enjoy keeping up w/ you and your family on FB since the good ole Berry College days…
Mike, I think I’ve met you and I know I’ve read your blog, so even though we aren’t Facebook friends, I just sent them a note on your behalf. Found out about your plight from Kevin Beck…good guy! I even signed my REAL NAME–which I never do. Good luck! Hope they pull their heads out over there at FB.
Done!
I wrote them, Mike. Thanks for making it so easy to do. I told em Facebook isn’t as cool without you.
Why don’t you type up some form letter we can all send so they think you generated some kind of bot to flood them with the “I know Mike” message? That might be helpful, right?
I’ll say this – I think that the action of going through other people’s friends and adding them probably marked you for this.
It never bothered me that you did so (and in fact I was already familiar with you) – but you probably added some people who eventually got upset with some of the things you were writing about. And they probably complained.
That’s my guess, anyway.
All of that said, I don’t see anything in the Facebook terms that would be violated by anything you did.
Mike – missed you on FB and wrote to them on your behalf. Do me a favor and keep me linked in to you. I’ve grown quite fond of you and would hate to lose touch!! love and blessings, t
Ok Done.
To me the limit makes sense. There was a time when I had a large number of FB friends. It was crazy trying to keep up with the friends that I wanted to track on a daily basis, so I deleted most of the distant friends. Having a fan page separates the friends/family from the masses. This way you can have the best of both worlds.
Hey man! Just sent them the email!
I sure hope they put it back up!
-Gabriel
I am onboard Mike. Hope they take care of this one – and maybe then a couple of your other suggestions along the way.
Peace.
Hi Mike!
I sent an email to each of those emails and asked them to reinstate your facebook. I can only imagine the frustration this has caused you! I hope they give you your facebook back soon. When they do please send me a friend request (www.facebook.com/kaleymayer)!
Blessings,
Kaley.
Did it.
I shared this blog post on Facebook, joined the page supporting your restoration and sent and e-mail dripping with sarcasm to the addresses you provided. I’ll start blogging about this later this week at http://igneousquill.net if the issue isn’t resolved.
All the best.
Next time create a Fan Page or something. I think I read someone talking about accounts for people with an infinite amount of friends
. Or have multiple accounts and spread your friends throughout them. Just a thought.
Anyway, I agree with Becky and Derek that there are some haters who, instead of just deleting the invites, etc., complained to FB. From the “tone” of Marissa’s responses she is so confident in the reason FB disabled your account that there need be any questions or chance of pardon. So this is not about the reason FB closed the account, it is about the reason it needs to be reinstated.
Seems to me that the more friends you have the more people FB can solicit. Aren’t they in the business of making money via sponsors? They don’t seem to have much business sense. If I was a FB exec. I would make you one of my FB Friend Guru or something and give you special powers to have a million friends if you want. That only makes sense if I want to make money off of your contacts. Instead of the closed-minded decision to disable you I would make you an asset. So I would suggest, in addition to requesting for your reinstatement, that we appeal to their business sense as well. Mike, can you find an exec. at FB instead of appealing to the employees?
I have a feeling that FB is not going to budge on this. That said, it wouldn’t be very hard at all for you to start from scratch. All you’d really have to do is ping all of the other networks and platforms your still on with a message for followers and friends to come find you on facebook. That would probably seed enough people to start, and the others will find you in time.
If you do get reinstated or if you go with a new account, I’d agree that you might consider making a Fan Page for yourself. I know that doesn’t strike of humility, but it’s practical. It’s probably why public figures use them in the first place. And if you are the tie the binds the emerging church (hee hee), then you are certainly a public figure. BTW, I don’t know if you’re the tie (that seems like a job for some manifestation of the holy), but spine or major synapse…I could see that.
Mike,
I just sent my request to Facebook and received this response from them:
“The Facebook Team has received your inquiry. We need to let you know that Mike Morrell is a robot. Mike Morrell is a robot and its trying single handedly to ruin Facebook. No ‘human being’ actually has 5,000 friends. In fact, Robot Morell claims to have 15,000 friends. Astro Boy doesn’t even have 5,000 friends and last time we checked, Mike doesn’t even have flames shooting from his legs. Borg Morell is among the most dangerous and feared races in the galaxy, truly a threat to the existence of all social networking sites. We strongly urge you to cease all contact with this Cylon.”
Marissa
User Operations
Facebook
Mike – seriously, what have you done to them?
LOL – that’s awesome, Steve! If only it were true…
Mike:
I have learned that there are usually only 2 ways to deal with this sort of thing effectively because “Marissa” is a person in the Facebook bureaucracy that can only enforce the guidelines set by someone else who is above her in the “chain of authority”. You can:
1. Use Hoovers to identify the contact information of one of the top level executives and make a phone call to a Sr. VP – possibly someone over customer service. Try talking to the secretary and explain to her the obvious disregard of your emails to Marissa and the “form letters” you received back. Ask to speak to the Sr. VP to ask that this be investigated — and provide links that prove your identity.
2. If that fails, contact your local TV station and ask one of their investigative reporters to look into it (it makes for a great news story). Once Facebook is contact by the media it is amazing what will happen in short order.
So there you have it. The 2 most effective ways of dealing with the situation. I would go with #1 first and if you get no satisfaction #2 will be even more effective.
Good luck!
I wrote to them but didn’t use the e-mail I use to log in to Facebook. I received two form e-mails back saying they couldn’t find my address in their system, so they couldn’t help me. Considering what happened to you, I’m not interested in letting them know my profile e-mail address.
I posted briefly about this on my Xanga blog today http://igneousquill.xanga.com/716733942/facebook-does-it-again/ , and may write up something later on my main blog if the issue isn’t resolved in your favor.
Such jerks.
I wrote them, as well.
Hey mate… nice to meet you here. You know what I got those same messages from fb after they disabled my account. I dont know the reason of it and I am too much upset for this kinda behavior. Because I never violated there tos and also never got a single warning from them. So I am no in fb any more. I am using hi5, perfspot, bebo now.
Bye tc
I put the word out, yo.
Hey Mike!
I finally had a moment to sit down and send off an e-mail! It is done and I hope it is resolved SOON!
Jules
hi my name is Derek .could u please be my friend. yes my facebook was disabled to. thats pretty bad yea. i did nothing wrong at all.can u plese e-mail me at derek-jauch@hotmail.com i wonder if u can help me. just asking thanks.
I sent emails too. They are ridiculous and I hope to see you back soon! FB isn’t half as interesting without you
I’ve been trying to keep my big mouth shut on this one Mike, because you’re a friend and I love ya… but I have to agree with your friends who said you may have brought some of this on yourself. No one else I know has been deleted on MySpace, warned on Facebook, then deleted on Facebook, and now warned on Gmail. There is a trend here, it’s not that these big companies are unfair.
I know it must be incredibly frustrating to have lost that account, but I would say make a fresh start with a new account and avoid some of the practices that can be viewed as predatory (whether you intend them to be or not). Everyone wants to feel safe and protected online, and I appreciate the efforts of companies like Facebook and Google to enforce some basic guidelines. The worst thing is that you lost pictures of Jubilee… very sad, and always enraging to get that too-late reminder to back up important files… however I feel you are portraying yourself as a social networking martyr here, and that is not the case.
All right, speaking the truth in love finished. You are a very gracious, sensitive to others type person most of the time in real life, and I know you can bring that same spirit to your online life. I know being connected is integral to your job, and you could continue to do it just by setting up a new FB account with a new Gmail address. You can even have your new Gmail forward automatically to your current one to make it super simple… no split personality needed.
I hope things work out the best way possible for you… both online and in life.
In the meantime, maybe this is a blessing? I’ve been thinking of deleting my Facebook myself, and spending more time outside, in prayer, cooking, with friends, getting exercise and doing all those other boring pre-computer things! It may be on the horizon.
Hi Jenny,
Thanks for speaking your truth in love.
I understand what you mean. At the same time, people who use these services alot – whether benign or nefarious – come under closer scrutiny. I actually have a number of friends who have been similarly harassed by Facebook, simply because they’re ‘power users’ – they’re not spamming people at all.
Gmail is another story, and quite strange. In both cases that I’ve been ‘flagged,’ I’ve been replying to an email – once from a friend, and once from a client – giving them information they requested. (One was asking for a video link, the other for my address to send a book) The Gmail warning was warning me against sending to ‘Groups’ when in both cases I emailed an individual. And it was warning against ‘Spammy language’ – when in one of the two cases it was simply sales language, because we were talking about a potential deal.
Only you remember my being deleted from Myspace, LOL. That, again, I regard as a systemic problem of scale. If I recall correctly (it’s been years since I’ve really used Mysapce), I’d imported my address book to see who I knew who was already on Myspace. Because my address book was so large, I think there were a thousand or so that I added – it told me I added them too fast. This ‘too fast’ thing is a trend with social networking sites, and something they’ll need to address, I think, from a technical perspective – to tell robots from human users.
Your overall point, though, is perfectly valid I think and something I need to hear: We always need to evaluate our relationship with social media, and place it in perspective. And we need to reevaluate our integrity and time with relationship to it. Thank you for this reminder. If needs be, I’ll re-create a Facebook profile – though I doubt it’ll be smaller.
how can they disable my facebook acount and not tell me why.just say i did something wrong.
I tried sending an email to FB on the lines you suggested. The robots replied:
date 26 November 2009 12:02
subject Re: Please Reactive Mike Morrell’s Facebook Profile
Hi,
Our systems indicate that the email address you are writing from is not associated with an account that has been warned or disabled. Please be aware that you must email us directly from the email address associated with the account in question in order for us to assist you.
Be sure to provide your full name and a brief description of the problem you are experiencing in your response, and include all of our prior correspondence so that we can refer to your original inquiry. If you are unable to send a message from your login email address, please list the email address in your response and we will look into this matter further.
If you’re writing on behalf of a friend, please ask your friend to write to us directly, so that we can confirm their identity for account security purposes.
If your inquiry is not related to a warning or a disabled account, please visit our Help Center at http://www.facebook.com/help.php
Thanks,
The Facebook Team
I was disabled recently. This is ridiculous. They did not even give a reason! I started a website to collect names of those that are disabled. They need to be help accountable!
Check out http://disabledbyfacebook.weebly.com.
I just put it up but I know they need to be accountable for their actions.
Let me know what you think.
I want to collect enough names to make a difference with them!
Don
Have written the e-mail to Marissa. Hope it works.
Blessings,
Frances
i’ve my account disabled just today. i worry so much of the pictures and my mafia and farmtown….
i wrote an appeal to facebook to reactivate my facebook account. i hope for a positive answer.
pls help me with my facebook back thanks